The Student Ombudsperson

The role of the Student Ombudsperson is to defend and protect the rights and legitimate interests of all students at the European University in the various aspects of their academic experience.

The Student Ombudsperson is an independent figure in accordance with the Statutes of the European University and has complete autonomy in relation to the other bodies of the European University. The Student Ombudsperson may request information and collaboration from the different departments of the University. Suggestions and proposals for change by the Student Ombudsperson are intended to improve the quality of the student experience at the European University.

Principles

The Student Ombudsperson acts according to the following principles:

Impartiality
Objectivity
Celerity

Rigour
Empathy

What functions does the Student Ombudsperson perform?

Supporting students in their academic affairs

Preventive identification of problems

Proposal of solutions for specific situations

Recommendations for the improvement of life at the University

Mediation of conflicts in which it intervenes

To produce an annual report, while safeguarding the confidentiality of the information

Student Ombudsperson

Gabriela Silva Marques

Gabriela Silva Marques has a doctorate in Tourism from the University of Aveiro and a master's degree in Organizational Behaviour from the Higher Institute of Applied Psychology. She has a degree in Business Management with a specialization in Human Resources Management.

She is currently the Student Ombudsman at the European University. As Student Ombudsman, she has been a member of the Portuguese Network of Higher Education Ombudsmen since she began her role.

She has been a lecturer at the Faculty of Social Sciences and Technology and the Online Faculty, both at the European University. She is a full member of GOVCOPP (Research Unit on Governance, Competitiveness and Public Policies) at the University of Aveiro. She has held management positions in Human Resources Management, in the business world, and has also been a consultant.

She publishes in scientific journals and has presented several papers at national and international conferences. Her main research and teaching interests cover organizational psychology, human resources management, leadership and team management, customer service and quality of life at work.

When should I contact the Student Ombudsperson?

In general, and within the foreseen deadlines, the Student Ombudsperson should be contacted once other competent bodies of the European University have been consulted.

Contact with the Ombudsperson (including requests for appointments) may be established by e-mail to provedordoestudante@universidadeeuropeia.pt.

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